In 1963, the national airline of Saudi Arabia, Saudia, undertook a visit to Pakistan International Airlines (PIA) to gain insights and knowledge from its highly successful working model. PIA, established in 1955, had rapidly garnered a reputation as a respected airline within the region.
The purpose of this visit was to closely examine and adopt PIA’s efficient operational practices, exceptional customer service, and overall management strategies. PIA stood out for its professionalism, adherence to high safety standards, and punctuality, serving as an exemplary model for other airlines.
The exchange of expertise and knowledge between these two airlines proved instrumental in assisting Saudi Arabian Airlines in enhancing its services and establishing its own remarkable success story within the aviation industry.